FAQs
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our products, services, or policies, and we're here to provide you with all the information you need.
1. Are your diamonds certified?
Yes. All Althea diamonds come with an IGI (International Gemological
Institute) certificate, confirming your diamond's cut, colour, clarity,
and carat weight.
2. What is a lab-grown diamond?
A lab-grown diamond is a real diamond, identical in chemical
composition, optical properties, and hardness to a mined diamond,
created in a controlled environment rather than extracted from the
earth.
3. What metal is used in Althea jewellery?
All Althea pieces are crafted in 18K solid gold, available in white,
yellow, and rose gold. 18K gold is durable, hypoallergenic, and built to
last a lifetime.
4. Can I cancel or modify my order after it has been placed?
All Althea pieces are crafted in 18K solid gold, available in white,
yellow, and rose gold. 18K gold is durable, hypoallergenic, and built to
last a lifetime.
5. What is your returns policy?
We do not accept returns or exchanges unless the item arrives with a
manufacturing defect. If this happens, contact us within 7 days of
delivery with photos and we will resolve it promptly.
6. Can I resize my ring if the size is not right?
We do not currently offer a resizing service. We recommend visiting a
local jeweller for an accurate measurement before ordering. If you are
unsure of your size, reach out and we will help.
7. Where do you ship?
We primarily ship within the UAE, with delivery typically within 3 to 5
business days. International shipping may be available. Contact us
before ordering to confirm.
8. How do I care for my Althea jewellery?
Store in a soft pouch away from other pieces. Avoid perfume, lotions,
and harsh chemicals. Clean gently with a soft cloth or mild soap
solution and pat dry.
