Terms & Conditions

Please read these Terms and Conditions carefully before using www.altheadiamonds.com. You will find information on orders, returns, security and privacy on other pages of the site and these pages shall be incorporated into these terms of service.

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

By accessing or using the service, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the service.

 

Online store terms

By agreeing to these Terms of Service, you acknowledge that you are at least 18 years old or more to purchase items from the site. If you are under 18 years, you may be giving us your parents’ consent to allow you to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

If you wish to purchase any product or service made available through the service ("Purchase"), you may be asked to supply certain information relevant to your purchase.

 

Product pricing and information

While every effort has been taken to ensure that the information and prices displayed on the website are true and correct, it is possible that there may be errors whether due to data-entry or system errors. We reserve the right to correct any and all errors when they do occur or brought to our attention. We do not honor inaccurate or erroneous prices. If you have any questions, please do not hesitate to contact us via our contact page.

 

Images and content

Some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary.

 

Intellectual property rights

We are the owners of the site and holding an official license of all intellectual property right in this site and in all the content published here. All text/content, photographs, illustrations, designs, site layout, other text or script that are part of this site along with software complications are protected by copyright, trademark and design right is owned or controlled by www.altheadiamonds.com.

All rights are reserved.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service.

 

Modifications to the service and prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

The price change will be effective subject to conversions in currency rate fluctuations or gold rate.

 

Trademarks

All trademarks of www.altheadiamonds.com and its licensors may not be copied, imitated or used, in whole or in part, without the prior written permission from www.altheadiamonds.com. You may not use any meta tags or any other “hidden text” utilizing www.altheadiamonds.com or any other name, trademark or product or service name of www.altheadiamonds.com without our prior written permission. All other trademarks, registered trademarks, product names and www.altheadiamonds.com names or logos mentioned in our website are the property of their respective owners.

All products displayed on www.altheadiamonds.com are sourced through Monili Jewellers FZCO.

 

Payment terms

All purchases may be made using major debit and credit cards, including Visa, Mastercard, and Maestro, as well as through Tabby (for UAE customers) via our secure online payment facility. By placing an order, the customer agrees to pay any additional charges that may be applied by their bank or card provider for international transactions. Product prices remain consistent regardless of the customer's location and are displayed in the currency selected at the time of purchase. Delivery fees may vary based on the shipping destination.

For orders delivered within the United Arab Emirates (UAE), prices include 5% VAT, and no additional taxes or duties will apply.

For orders delivered outside the UAE, prices do not include VAT. Additional local sales taxes, customs duties, or VAT imposed by the receiving country may apply upon delivery and are the sole responsibility of the customer.

 

Third-party content

www.altheadiamonds.com may provide links to web pages and content of Third Parties (‘Third Party Content’) as a service to those interested in this information. www.altheadiamonds.com do not monitor or have any control over any Third-Party Content or Third-Party website. www.altheadiamonds.com does not endorse any Third-Party content and can make no guarantee as to its accuracy or completeness. www.altheadiamonds.com does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any Third-Party content. Users use these links and Third-Party Content contained therein at their own risk.

 

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, mobile number and credit card numbers/debit card number and expiration dates so that we can complete your transactions and contact you as needed.

 

Returns

Customer satisfaction is our priority if you are not satisfied with your purchase, you have the right to return or exchange or cancel the order, subject to return policy by us. To imply the same, please notify our online team within 10 days of receiving the order by e-mail at sales@altheadiamonds.com or call us on +971 58 5829011. For further details, please review the ‘Return Policy’ section.

 

Governing law

These Terms as well as your access to our website is subject to and governed by the laws of United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding these Terms or our handling of your Personal Information and General Information is subject to the exclusive jurisdiction of the Courts in Dubai.

 

Contact information

Feedback or query about the Terms of Service should be sent to us at sales@altheadiamonds.com or through direct messaging (DM) on our social media channels or by calling us on +971 58 5829011.